We offer free shipping on orders over €120. Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available for an additional fee. All orders are processed within 1-2 business days.
You can return any item within 30 days of purchase for a full refund, provided it is unworn, unwashed, and with tags attached. Items must be in their original packaging. Please contact our customer service to initiate a return.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier's website to track your package in real-time.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted connections.
We provide detailed size charts for each product category. You can find the size guide on each product page. If you're unsure, our customer service team is happy to help you find the perfect fit.
Currently, we ship to all countries within the European Union. We are working on expanding our shipping destinations. Please check our shipping page for the most up-to-date information.
You can reach our customer service team via email at info@bastyllo.com or by phone at +43 (0)1 1234 567. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM CET. You can also use our contact form on the website.
We are committed to sustainability and use eco-friendly materials whenever possible. Many of our products are made from organic cotton and sustainable materials. Look for the eco-friendly badge on product pages to identify sustainable items.
You can modify or cancel your order within 2 hours of placing it, as long as it hasn't been processed yet. After this time, please contact our customer service team, and we'll do our best to accommodate your request.
Yes! We offer beautiful gift wrapping for an additional fee. You can select this option during checkout. Gift-wrapped items come in an elegant box with a personalized message card.
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